Massage Therapist in Grand Rapids, MI

Posted 3/23/2023

Job Title:      Massage Therapist

Reports to:   Spa Manager

Job summary:  Administers professional massage and body treatments to our guests.

Job Description:

Must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.  They must hold and maintain a current state certification/license.

Ideal Candidate:

• Must hold and maintain a current state certification/license.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must be a team player.
• Desire to improve personal business within the spas.

Duties and Responsibilities:

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Be flexible with your schedule, supporting the needs of the spa.
• Actively promote the spas, treatments, services and retail through marketing and promotional events.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Effectively inform and educate our guests about specific wellness concerns.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Perform prep work, properly clean and restock daily.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.  Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• *Note* All duties and requirements stated are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position.  Staff members may be required to perform other job-related duties by their supervisor.

What we are looking for:

We are looking for talented and professional providers that are looking to be a part of a team. We are unique in the fact that our staff work so closely with their other co-workers. We start/hire Massage Therapists at PT and discuss the potential growth opportunity into a FT position.

Benefits of being an employee at AHC Hospitality

1. Opportunity to do multiple types of services increasing ability to earn more
2. Effective training program
   • Extensive training program for new associates so you feel comfortable with your job requirements
     • Notify employee of Training duration
       1. Massage Therapist – 80 hours
       2. Esthetician – 80 hours
       3. Cosmetologist – 120 hours
       4. Concierge – 120 hours
     • Designated trainers and training days to create consistency
3. Spa marketing and business – do not have to build own brand or bring in your own clientele
   • Upon starting you will work the busy shifts giving them an almost immediate income.
4. Potential for higher tips (average is about 18%). Massage Therapy services are an average of $120 + per hour and new associates receive anywhere from $48-$93 per hour with commission and tips. Full time cosmetologist will make from $40,000 to $60,000 in their first year.
5. Hours for Massage Therapists
• PT: scheduled 15-25 hours per week = 5-10 hours of appointments per week
• FT: scheduled 32-36 hours per week = 10-22 hours of appointments per week
6. Hotel paid meals during shifts
7. Hotel discounts: AHC hotels, Marriott Worldwide Hotels and Hilton Worldwide hotels
8. Full Time employees receive additional benefits such as:
   • Health benefits and retirement
   • Paid time off
   • Continuing education dollars
   • Potential eligibility for bonuses on top of commission and tips

Additional Duties and Responsibilities:

For all Full Time associates in the Spa there are additional expectations to up hold

• Accept and perform up to 28 services per week
• Schedule flexibility and willingness to work after hour appointments
• Teamwork
  • Working together with all staff
  • Communicate with co-workers
  • Work together on trainings and in all aspects of the job
• Set the example for others
  • Attendance
  • Service Standards
  • Properly care for equipment
  • Stock and Cleaning
  • Attention to detail
  • Set up  – teamwork
• Perform ALL daily duties
• Hold the highest level of professionalism with guests and co-workers
•  Champion the requirements set forth by Marriott and Hilton for Spa and help others to achieve that standard.
• Actively promote the spas, treatments, services and retail through marketing and promotional events.
• Have complete knowledge and understanding of all services and products offered and able to train staff if needed
• Strive to excel in retail sales and guest retention.
• Assist in all areas of spa operation as requested by management.
• Ask for additional duties

*Note* All duties and requirements stated are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position.  Staff members may be required to perform other job-related duties by their supervisor.

To inquire about openings please connect with our AHC employment team at ahcemployment@ahchospitality.com